Order Information
When will my credit card
be charged?
Your credit card will be charged the same day your purchase
has been placed.
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How will the charge show
up on my credit card?
The charge will appear on your credit card as: "RegSoft"
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What address should I
enter in the billing information screen?
For credit card verification, you must enter the address
exactly as it appears on your credit card statement. You do not need to enter a
middle name or initial.
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How do I enter a shipping
address?
If you ordered a physical product, select the option
indicating your shipping address is different from your billing address and
proceed to the next page. A shipping information page will be presented where
you can enter a separate shipping address.
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Should I put spaces or
dashes in the Credit Card number?
No. Your card number should be entered in as a continuous
string of numbers.
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Why are you not accepting
my credit card?
There are many reasons for a failed credit card transaction.
Your card may have expired or reached its limit or a credit card computer,
either on our end or your bank's end, may have encountered a machine error. If
you do have problems, you can contact Customer Service. Please
provide them any error message numbers you may have received, as well as the
order number from the shopping cart.
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How Does RegSoft.com
Respond to Customers?
When order and payment details are received,
RegSoft.com sends an email reply to the customer that acknowledges receipt of
the order and payment details. This message is usually sent within a few hours,
and will confirm a customer's payment when it is approved. RegSoft.com's reply
generally includes a message from the product vendor with information about how
to contact him/her directly.
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What can I expect from
RegSoft.com with regards to customer service?
RegSoft.com provides assistance to the customer
in handling the purchase and registration of a product. For questions related
to installation and operation of the product, the customer should please
contact the software publisher directly for resolution. The software vendors
name should be easily located near the appropriate product in the Product
Directory at HotDownloads.com. If you are still unable to locate the contact
information for the vendor, please email the product ID number to RegSoft
Customer Service and RegSoft.com will assist you with locating the vendor contact
information. For all other questions, customers should please first try our Frequently
Asked Questions.
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Can I purchase with a
check?
Unfortunately RegSoft only accepts payment via
credit card and PayPal. We no longer accept payment by check, money order or
purchase order.
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Can I order via fax
machine or phone?
RegSoft.com now offers both a Toll-Free (for U.S. calls) Voice Registration Service and a Fax Registration Service for any software in
RegSoft.coms library that is enrolled in our Vendor Payment Processing
Services. To order software using the Toll-Free Voice Registration Service,
customers can call 1-877-RegSoft. Customers may use our Fax Registration
Service by faxing a printed copy of the Registration Form for the software they
wish to purchase to 1-770-497-9234.
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Can I purchase via Paypal?
Yes. Paypal payments are accepted.
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Do you accept purchase orders?
Unfortunately RegSoft only accepts payment via
credit card and PayPal. We no longer accept payment by check, money order or
purchase order.
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Shipping Information
I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff
fees may apply according to your country's import laws. These fees are not
collected by this company, and this company does not have control of these
fees.
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Can I change my shipping
address?
Unfortunately, you can not change your shipping address
after your order has been submitted. The order is immediately sent to the
fulfillment agency and can no longer be changed by our system. If your package
is not successfully delivered, it will be returned to the warehouse and a
credit will be made to your account.
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Can I change my shipment
method?
Unfortunately, you can not change your shipment method after
your order has been submitted. The order is immediately sent to the fulfillment
agency and can no longer be changed by our system.
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Download Information
How do I download?
You can download by either clicking the 'begin HTTP
download' button on your order information page or by doing a download by right
clicking on the 'begin HTTP download' button and choosing 'Save Target As' in
IE or 'Save Link As' in Netscape.
Where do I download the file?
You can download the file anywhere you like, just make sure that you remember
the location where you saved it, and the name of the file. If you choose
Desktop it will be easier for you to install the product once you have
completed the download.
What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a
percentage that will climb to 100%.
What happens after I download?
After the download has completed, you will need to go to the location that you
saved the file at and double click on the new icon to start the installation.
Contact the vendors Technical Support if you require any assistance.
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How long does it take to
obtain my registration code after I purchase a product online by credit card?
After we receive your online credit card order,
it may take up to several hours to authorize your transaction. As soon as your
charge is authorized, you will receive an authorization e-mail with your
Tracking ID# as well as instructions on how to obtain the full registered
version the product you ordered. It is important that the customer check his or
her email to obtain the charge authorization and instructions. To view an
actual example of a post order message, please click here. In the unlikely
event that your credit card is declined, you will receive an e-mail stating the
reason. If you do not receive any e-mail within 24 hours - there may be a
problem with your order. In that case, kindly contact RegSoft
Customer Service with your name, Tracking ID# and the approximate date and time of
your order to obtain the status of your order.
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What if the download
stops before it is complete?
RegSoft provides downloads that adheres to the
HTTP 1.1 specification that allows for re-startable downloads. Therefore, if
your download stops or is interrupted before it is complete, simply re-attempt
your download.
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What if I want a
shipment, but I've already ordered the download?
In some cases, you will have the option to purchase a backup
CD after your purchase of a download has been completed. Please contact
Customer Service for assistance with this process. Please be advised that
not all products will be available as a backup CD.
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I have finished
downloading where do I find it?
The best way to know where your download saved is to pay
close attention to the "Save As" window at the beginning of the
download process. Once you have clicked the download button and selected the
option to save the file, you will be given the "Save As" window,
which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on
your computer for it.
Do not rename the file you're downloading, it
may cause installation problems.
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What
is Extended Download Service?
Extended Download Service is available for purchase on the
shopping cart page when there are downloadable items present in your shopping
cart. Upon payment of the specified fee, Digital River, Inc. ("DR")
agrees to provide you (the "End User") a service that enables the End
User to make multiple downloads of digital computer software products (a
"Product" or "Products") purchased in a single order (an
"Order") and downloaded from this website (the "Site") for
a period of one (1) years after the date the End User purchases the Product
(the "Service").
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Technical Assistance
What is your technical
support policy for customers?
For customer support related to the purchased
product, customers should first please try to contact the vendor of the
specific product for technical support. The email address of the vendor should
be on the copy of the registration/purchase form. Therefore, customers should
save a copy for their records. An email address should also be located in the
"Read Me File" which accompanies most software products and other
applications. Please let us know at RegSoft Customer Service if you have any
difficulty reaching the vendor.
For purchase support, kindly contact RegSoft
Customer Service.
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Why do I need to accept
cookies?
Cookies are placed on your browser for your convenience, and
the Commerce System used is cookie dependent. When you place an order,
information is written onto your hard drive. The next time you place an order;
the system recognizes who you are and automatically enters your information
into the form.
Because cookies read information on your hard drive,
some think this means they give access to all the information on your computer.
Our commerce system encrypts all cookies and they cannot be read by any other
web page. The cookie actually contains no personal information, just a unique
identifier for our system to recognize this browser.
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Are cookies a security
risk?
No. Because cookies read information on your hard drive,
some think this means they give access to all the information on your computer.
Our commerce system encrypts all cookies and they cannot be read by any other
web page. The cookie actually contains no personal information, just a unique
identifier for our system to recognize this browser.
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How do I set up my
browser to accept cookies?
If you're using Internet Explorer 6+, go to the Tools menu
and select Internet Options. Within the Internet Options window, select the
Privacy tab. The default browser setting is medium, which allows you to accept
cookies. To change this setting, move the slider to determine which setting you
prefer. If your setting has been set to Custom, click the Advanced button and
choose Accept Cookies.
If you're using Internet Explorer 5.x, go to the
Tools menu and select Internet Options. Within the Internet Options window,
select the Security tab. Select Internet, then Custom Level. Scroll down to
Cookies and choose Enable.
If you're using Netscape 7+, go to the Edit menu
and select Preferences. Double-click the Privacy & Security category,
select Cookies. Set your Cookies preferences.
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Returns and Cancellations
How can I cancel an order?
Due to the automated way that orders are
processed and fulfilled, once an order is processed, it cannot be cancelled. If
you would like to request a refund see below.
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What is your refund
policy?
Each software company offering products through our service
has their own return/refund policy. We support all return/refund policies of
the software companies that we process orders for. You will need to contact the
software company directly (their email address is in the emailed order
confirmation) to inquire about their return/refund policy and process.
If you do not have the order confirmation, please contact RegSoft
Customer Service and follow the instructions. We will be happy to provide you with
the software company's contact email address and forward your request.
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When will the credit
appear on my card?
Your refund will appear on your card within 5 7 business
days of the credit being issued.
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Privacy and Security
What is your privacy
policy?
Digital River, one of the most trusted names in e-commerce and Web-based
technology, respects the privacy of our partners, clients and their customers.
Any and all information collected at this site, within the Digital River
Commerce Network Server (CNS) and the Database Security System (DSS), is held
with the utmost care and will not be used in ways not consented to.
What Information do we collect? How do we
use it?
When ordering from any of our partner sites, Digital River must collect the purchasers name, email address, mailing address, credit
card number, and expiration date. This allows us to process and fulfill orders
and provide notification of the order status.
When entering a contest, sweepstakes or other
promotional feature, Digital River may ask for the entrants name, address and
email address in order to administer the contest and notify winners.
Digital River may use the information we collect to notify
our partners customers about important functionality changes to the Web sites
and/or special offers. For any purchaser who does not want to receive this
information, please refer to the detailed instructions included in every offer.
How does Digital River protect customer
information?
Customers who buy through the Digital River system are shopping on a secure server, which encrypts all of the customers
personal information including name, address and credit card number. Encryption
ensures that no one can access or use personal information in an unauthorized
manner.
A clear opt-out option is available on any
customer-service or client e-mail Digital River sends.
Our commerce system was developed in-house with
security as its number one priority. Digital River's DSS is designed so that
there is no direct access to the commerce database all transactions are
controlled through a single entry point. In essence, the DSS is a gatekeeper
which controls the flow of information between the commerce database and the
end-user. This single entry point allows Digital River to maintain the tightest
access control eliminating (rather than closing) the backdoor.
Digital River has made an investment in protecting our
clients and customers information utilizing the following technologies:
Firewall
Firewalls allow the use of authenticated access and can prevent certain types
of traffic from entering the private network. Customizing the firewall
according to the network topology is essential to having a useful firewall
protection mechanism.
SSL (Secure Socket Layers)
Because we accept sensitive information from end-users such as passwords and
credit card numbers, Digital Rivers site uses SSL. This logic encrypts the
data being sent to the server from the browser using high-level encryption
technology. Once the data is received from customers on the Digital River
Network, it may be required that the data be maintained for a certain period of
time inside our private network. Encrypting the data means it cannot be viewed
in plain text.
What about cookies?
"Cookies" are small pieces of
information that are stored by your browser on your computers hard drive. Digital Rivers cookies are used only to identify the customer, not to identify any
specific customer traits. This allows us to maintain consistency in the
shopping basket and enable a more pleasant shopping experience.
Digital Rivers Privacy Guarantee
Digital River will never rent or sell
our customers and clients information to third parties.
Note: Digital River does not control how our
partners use their customers information. Please refer to our individual
partner sites for their privacy statements.
Your Consent
At Digital River, we believe in
permission-based, email marketing. That's why:
every
order placed on a commerce site within the Digital River network provides the
customer with the opportunity to notify us whether or not they would like to
receive future information, special offers, and communications via email.
every
email served by Digital River on behalf of our clients contains an opportunity
for the customer to decline future communications.
client-specific
and network-wide suppression files are maintained at Digital River to ensure that only those customers interested in receiving communications do so.
at
any time, 24 hours a day and seven days a week, a customer may contact Digital River via email at Privacy Policy
Contact and ask to be removed from future emails.
If we decide to change our privacy policy, we
will post those changes on this page so that you are always aware of what
information we collect, how we use it, and under what circumstances we disclose
it.
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What is the Digital River Secure and Virus Free Guarantee?
Your shopping safety is guaranteed! Shop with confidence
knowing that you are totally protected when you order through any Digital River network member. We go the extra mile to protect you:
Digital River Guarantees that you pay nothing if any unauthorized
charges are made to your card as a result of shopping with us.
Digital River Guarantees that every software download from us will
be 100% Virus Free.
Digital River Guarantees that all information that you provide
while shopping is encrypted so no one can access or use personal information in
an unauthorized manner.
So, rest assured, the Digital River Secure &
Virus Free Guarantee provides the ultimate in shopping protection and peace of
mind!
Guarantee Details:
1.
Credit Card Protection
Under the Fair Credit Billing Act, your bank
cannot hold you liable for more than $50.00 of fraudulent charges. If your bank
does hold you liable for any of this $50.00, Digital River will cover the
entire liability for you, up to the full $50.00. Digital River will cover this
liability only if the unauthorized use of your credit card resulted through no
fault of your own from purchases made through a Digital River network member
while using the Digital River secure server. In the event of unauthorized use
of your credit card, you must notify your credit card provider in accordance
with its reporting rules and procedures.
2.
Virus Protection
In the unlikely event your software download from
a Digital River network member contains a virus, Digital River agrees to either
replace the affected software or refund the purchase price plus any shipping
costs associated with the affected software. Digital River's liability is
limited to replacement or refund of only the virus-infected software downloaded
from a Digital River network member and does not include any costs associated
with repairing or replacing any computer components, hardware, additional
software, computer files or any other costs associated with repairing,
replacing or removing virus-infected files from your computer. Digital River will cover this liability only if the virus resulted through no fault of your own
from purchases made through a Digital River network member while using the Digital River secure server.
3.
Data Encryption
Because we accept sensitive information from
end-users such as name, address and credit card number, Digital River uses Verisign: Secure Socket Layer (SSL) technology to protect all of the customer's
personal information. This logic encrypts the data being sent and received
using high-level encryption technology. This technology assigns undetectable
codes to data transmissions that only our server and the consumers can
validate. This ensures that no external party can view the data.
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______________________________________________________________________________________
Do you need any of the following?
I need help downloading.
I need to know your refund policy.
Still need help?
For assistance with:
Installation
Uninstalltion
Use
of Your Product
Please contact the vendors technical support.
You can use the form below to contact customer service for all non-technical
store related questions.
To help serve you better, please enter the following information.
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